| Products & Services - Inbound |
SMS Messaging
SMS is an ideal mechanism for broadcasting news to staff and customers quickly, and an easy way for prospects to respond to your marketing campaigns. Whatever you have in mind — whether it's sending bulk messages to existing customers or generating incoming enquiries — we can provide a variety of SMS solutions that will handle large volumes of texts. Non-Geographic Numbers
Non-geographic numbers are, as the name suggests, telephone numbers that do not correspond to a specific geographic area. Non-geographic numbers can have significant benefits over their traditional geographic counterparts. Indeed research has shown that up to 65% of consumers consider a Freephone number an incentive to call — in fact, responses to advertisements have been known to increase by between 50% and 300% when a Freephone number is used. Also available are a range of revenue generating non-geographic numbers such as 0844 or 0871, and numbers such as 0300 that are cheaper to dial from mobiles. Call Recording
Call recording enables you to record and store all your inbound and outbound telephone calls without the need for expensive and complicated hardware. Our solution is completely network based so it has no single point of failure and is totally secure and encrypted to the highest FSA and industry body standards. Call Reporting
Call statistics allow you to see things like where your callers are ringing from, how long your agents take to answer calls, how many calls your business is missing and what your busy periods are. Having accurate data on these statistics allows you to identify where improvements can be made and save yourself some money. Our call reporting is 'real-time', meaning you can spot potential issues before it's too late to do something about them and make sure your customers are always having the best possible experience when they make the effort to contact your business. Inbound Call Management
The telephone is arguably still the most important tool available to business. The immediacy and intimacy of a one-to-one phone call is often the most effective way of fostering a strong, two-way relationship with the people who buy your products and services. It is also a great way to attract new customers. Effective inbound calling solutions such as inbound call management, inbound-calling-main and call reporting can help win and retain the loyalty of your customers and keep their business. Today it is possible for even the smallest businesses to have high quality inbound calling solutions that were once only available and affordable to the largest of corporations.
