| Products & Services - Hosted VoIP |
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Handsets and Softphones
Cisco 7911
Description: The Cisco Unified IP Phone 7911G addresses the needs of cubicle, retail, and manufacturing floor workers. This enhanced basic IP phone offers such features as: IEEE 802.3af Power over Ethernet and Cisco inline power Added memory to support enhanced features and applications Complete Cisco Unified CallManager line side security. A similar user interface to the other new Cisco Unified IP phones.
Cisco 7942
Description: The new Cisco Unified IP Phone 7941G is a full-featured handset that provides two programmable line and feature buttons along with four interactive softkeys to help guide users through various call features and functions. Standards-based to deliver better interoperability and greater deployment flexibility, the Cisco Unified IP Phone 7941G offers enhanced functionality for businesses that require advanced communications capabilities. The Cisco Unified IP Phone 7941G also features: A high-resolution, graphical 4-bit grayscale display (320 x 222) Support for double-byte characters and Unicode text to benefit Extensible Markup Language (XML) application developers Support for power over ethernet.
Cisco 7961
Description: The Cisco Unified IP Phone 7961G is designed to meet the communication needs of professional workers in enclosed office environments--employees who experience a high amount of phone traffic in the course of a business day. This IP phone supports access to multiple telephone lines (or a combination of lines and direct access to telephony features) and includes high-quality, hands-free speakerphone capability and built-in headset connectivity. A large pixel-based display provides supplemental information, access to applications, and makes it easy to use telephone features.
Softphone V2
Description: Softphone V2 can be used as a Primary End Point or as a Secondary End Point enabling the user to log onto the Softphone with their existing number from the Cisco 7960 phone. If the Softphone is to be used as a Primary End Point then it will incur the usual Seat Charges per month on top. See how you can save up to 90% by using the Broadband Phone services. Take the advantage of the free features. These services work wherever the broadband Internet connection is available (Worldwide) so you can keep the same phone number if you move to another location.
Cisco 7945
Description: The Cisco Unified IP Phone 7945 demonstrates the latest advances in VoIP telephony, including wideband audio support, backlit colour display, and an integrated Gigabit Ethernet port. It addresses the needs of transaction-type workers with significant phone traffic and the needs of those working with bandwidth-intensive applications on collocated PCs. This IP phone includes a large, backlit, easy-to-read colour display for easy access to communication information, timesaving applications, and features such as date and time, calling party name, calling party number, digits dialled, and presence information.
Building Blocks to Your Solution
IP Solutions applications are designed to enable a business to enhance their operational and workforce productivity by meeting the most demanding of business needs. Each application helps complete a solution for the customer.
Description: Industry-leading feature rich business-grade telephony user application.
Hosted VoIP Seat
Features & Benefits: Full range of business grade features, remote working, online and remote phone management and advanced directory features.
Personal Phone Manager
Description: Online phone management application that provides browser-based access and management capabilities for individual phone settings.
Hosted Call Recording
Description: FSA-compliant hosted call recording application that records all calls made from assigned numbers. A secure online interface is provided for viewing, managing and downloading recorded audio files.
Features & Benefits: Always-on inbound and outbound call recording.
MIS1000 & 2000 Hosted Call Reporting
Description: Advanced call administration tool providing detailed reporting data on allocated numbers’ call activities.
Features & Benefits:
MIS 1000, Always-on online web interface access providing instant access to call intelligence, aiding financial planning and business management.
MIS 2000 offers Basic Call Centre working for ACD groups, Log-in & Out facility and is supported by advanced management information.
Console Assistant
Description: Console Assistant is an application that is used to manage incoming calls to a main telephone number at a particular site.
Features & Benefits: The Console Assistant application allows for central Call Control of the hosted solution across sites regardless of locations.
IPS SIP
Description: VNSIP connects your business PBX to IP Solutions, providing the benefits of IP Telephony to a customer business, enabling communication without limitations.
Features & Benefits: Full range of business grade features including remote working, multi-site connectivity, disaster recovery and much more.
Our Platform
At IP Solutions we pride ourselves in having industry leading architecture in place, which provides 99.999% uptimes on our platform, giving customers and potential customers the assurances they need and want both in quality and security.
The above diagram shows the architecture overview for IP Solutions.
Switching Infrastructure – Based on Broadsoft’s highly praised and stable solution, and is our core component to all the applications that we offer, providing such functions as Conferencing and Voicemail.
Session Border Controller - The Session Border Controller (SBC) is a firewall designed specifically for VoIP calls. It enables address translation (NAT) of phones from within your end customer’s sites and protects the Switching Platform from exposure to the public internet. All call media streams are connected at the SBC with the exception of same-site calls which stay on the local LAN.
Connectivity and Security
IP Solutions provides sophisticated QoS business grade connectivity tailored to your specific needs whether voice or data or both
IPS Stream
Small to medium sized businesses (up to 30 users) highly effective business grade connectivity.
IPS Stream provides customers a guarantee on the amount of voice channels per broadband connection and is covered under a Service Level Agreement.
Enhanced Care offers a business 24 hour resolution time. Security features protect your communications from external internet traffic access to the DSL circuit.
Comes in 3 packages:
- IPS Stream4 (2-12 seats)
- IPS Stream7 (13-21 seats)
- IPS Stream14 (22-30 seats)
Automatic Fraud Prevention – IP Solutions was one of the first to market with pro-active fraud management in the hosted environment, with systems that respond to patterns and pro-actively suspend service, so safe guarding the customer against fraud.
Connectivity - Key component of our Hosted Telephony service. It provides the connectivity between the end customer’s premises and the internet. MPLS, EFM and DSL solutions provided by IP Solutions are carefully matched to the requirements of the customer. Carefully matching solutions in line to the number of concurrent calls is essential for good call quality, and gives IP Solutions the ability to offer Quality of Service SLA.
PSTN Gateways - Interconnection between our platform and the PSTN is provided by several 3rd party PSTN gateways from multiple carriers. These devices perform two functions: translation of signalling between the VoIP world (typically SIP) and the PSTN (typically SS7) and similar conversion of call media.
Implementation and Training
